We have compiled the following questions most frequently asked with responses for your convenience.

If you still require further information, please contact our customer service team or reach out with Live Chat during office hours.

A food intolerance test's results include all items that have shown a score of 85% and higher. After completing thousands of tests, we now know that 85% is the turning point where symptoms begin to develop into an intolerance.

Always consult a healthcare professional before making any decisions based on these test results.

To increase your quality of life, you should, over a period of 6–8 weeks, completely exclude the items your body is intolerant to. During this time, your body will get the peace and quiet it needs to repair itself.

Consider seeking advice from a healthcare professional before eliminating any foods from your diet.

After the 6–8 week exclusion period, you can gradually and in small increments reintroduce the items to see if there is any reaction.

It is advisable to consult a healthcare professional before reintroducing any foods into your diet.

In addition to being less invasive and significantly cheaper, your last meal may affect the results of a blood sample, whereas a hair sample has the information stored for a longer period and reflects a wider time frame.

Please consult a healthcare professional before deciding on the appropriate testing method for your needs.

Ask someone to help you. First, brush your hair upwards to get easy access to the hair roots and the back of your head. Hold a small amount of hair between your finger and thumb, and cut the hair as close to the scalp as possible (without pulling any blood). If you do not have someone who can help you, please use a mirror to avoid accidentally hurting yourself.

You might want to consult a healthcare professional for guidance on proper sample collection.

Only a small amount; 5 individual strands. We don’t require clumps of hair.

It is recommended to seek advice from a healthcare professional before proceeding with the test.

There is quite a big difference between being allergic, intolerant, or hypersensitive to a substance however, the symptoms often resemble each other. For those who get ill from their diet, it may feel equally bad. Our test results will shed a light on what intolerances you might have, in other words, which ingredients to avoid. An intolerance may pass after a period of time, while an allergy lasts for life.

Consider consulting a healthcare professional to understand your specific health needs.

Unfortunately, we don’t recommend the test for anyone below the age of 6. Younger children have not yet built up their tolerance levels, and this can give false results in the lab.

Please seek advice from a healthcare professional before testing children.

Yes. Pets can suffer from similar intolerances to humans. We offer a Pet Intolerance Test for cats and dogs with 60 checks for common pet food brands, in addition to environmental factors.

Consult a veterinarian before making any changes to your pet's diet or health routine.

All intolerance tests are processed in the United Kingdom. Test results are emailed typically within 72 working hours upon receipt of your hair sample.

It is advisable to discuss your test results with a healthcare professional once received.

Tests can be easily ordered on our website. Once your order is successfully completed, instructions will be sent to your email along with your receipt (i.e., we will not send test kits). Simply take 4–5 hair strands from your scalp, place them into a small plastic bag, put them in an envelope along with a completed form (instructions are emailed post order).

Consider consulting a healthcare professional before proceeding with the test.

No, there is no physical testing kit sent. Follow the on-screen or emailed instructions and send your hair sample to the address provided.

Please seek advice from a healthcare professional before making any decisions based on this information.

Just place your hair sample in a secure, small sealable bag with a completed test submission form and ensure the correct postage is covered.

Ireland Food Intolerance
Walters Suite
Mohan Business Centre
Tamworth Road
Long Eaton
United Kingdom
NG10 1BE

You should receive your results within five working days of your hair sample arriving at the laboratory.

Don’t panic. It may take up to seven working days due to postal delays, weekends, or national holidays. If it’s been longer, please complete the form on our website, and our team will respond within 24 hours.

All received hair samples are disposed of via a clinical waste unit after testing. Samples are used only once for their sole purpose.

Our main goal is to help people live a healthier and happier lifestyle. Therefore, we don’t see any value in overcharging for our tests. We are here to help you help yourself!

Yes, your order number is clearly stated on your confirmation email and can be used for tracking.

Check your spam or junk email folder. If it’s not there, contact us for assistance.